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NO 35 DATE 2012. 07. 25 HIT 3386
TITLE Volume No. 35

July 25, 2012. Volume No.35


NEWSLETTER


M3 News

M3 Product

Troubleshooting

FAQ

Case Study

Release Info.

M3 News

New Customer Service policy.

1.     RMA Policy renewal.

: To provide more professional and high quality service to M3’s customers, we have renewed RMA policy.

-      Detailed Classification: In the past, we haven’t had oversea and domestic policy, which was highly inefficient, therefore we decided to make-up where we are weak at. Created updated RMA policy for oversea and domestic. We are hoping to provide higher quality service to customers from now on.

-      Integration of Technical support / DOA / RMA : Technical support / DOA / RMA were managed by different departments, but via ITC webpage(http:// http://itc.m3mobile.net) we will be able to provide faster and accurate service to customer, even customers can submit problem directly to person in charge of their region, most technical issues, RMA, DOA can be solved faster.

2.     Spare parts price update.

-      We have set new price for spare parts, due to loss that M3 had to experience from each part sales, and applied reasonable price for each parts to improve customer’s satisfaction and trust. Customers can enquire spare parts price through this list.

 

Waterlog label for M3 OX10’s battery pack

Label that changes color when it’s been contacted with water or concentrated moisture within air will be applied to M3 OX10’s battery pack soon.

So far it was really hard for us to tell if the battery is been contacted with water or concentrated water moisture, which may have caused abnormal function of device.

Water damaged batteries are extremely dangerous to use with PDA since it can cause serious explosion. When you find any battery with the label indicates the water damage, please dispose it.

Release Info.

RELEASED OS

OS VERSION

RELEASED DATE

BOOT VERSION

DEVICE

LANG

MTSTH5054KO

2012-06-25

EBOOT_1.19

M3 T

Kor

C3STH6150EN

2012-07-12

1.0.2

M3 SMART

Eng

C3STG6147AR

2012-07-13

1.1.2

Arb

B1MCSTC280KO

2012-07-17

B512MCAC212

M3 GREEN(6400/6300)

Kor

B1MCST0280EN

Eng

B1STH106EN

2012-07-18

Mboot V 4.1.7

M3 SKY+(7100)

Eng

B1STG815EN

Mboot V 9.1.0

M3 SKY(7500/7700)

Eng

B1STH217EN

Mboot V 4.1.7

M3 SKY(7100)

Eng

B1STHV651EN

2012-07-25

Mboot V 6.7.8

MM3

Eng

 

 

COPYRIGHT(C) 2012 M3 MOBILE. ALL RIGHT RESERVED
M3 Building 735-45 Yeoksam-dong, Gangnam-Gu, Seoul, Korea 135-923
Tel. +82 2 574 0037  Fax . +82 2 558 1253

 

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