New Customer Service policy.
1. RMA Policy renewal.
: To provide more professional and high quality service to M3’s
customers, we have renewed RMA policy.
- Detailed Classification: In the past, we haven’t had oversea and
domestic policy, which was highly inefficient, therefore we decided to
make-up where we are weak at. Created updated RMA policy for oversea and
domestic. We are hoping to provide higher quality service to customers from
- Integration of Technical support / DOA / RMA : Technical support /
DOA / RMA were managed by different departments, but via ITC webpage(http:// http://itc.m3mobile.net)
we will be able to provide faster and accurate service to customer, even
customers can submit problem directly to person in charge of their region,
most technical issues, RMA, DOA can be solved faster.
2. Spare parts price update.
- We have set new price for spare parts, due to loss that M3 had to
experience from each part sales, and applied reasonable price for each
parts to improve customer’s satisfaction and trust. Customers can enquire
spare parts price through this list.
Waterlog label for M3 OX10’s battery
Label that changes color when it’s been contacted with water or concentrated
moisture within air will be applied to M3 OX10’s battery pack soon.
So far it was really hard for us to tell if the battery is been
contacted with water or concentrated water moisture, which may have caused
abnormal function of device.
Water damaged batteries are extremely dangerous to use with PDA since
it can cause serious explosion. When you find any battery with the label
indicates the water damage, please dispose it.